Ava and Neve Collective understands that your privacy is important and ensures that your personal information is handled in accordance with the Privacy Act 1988 (Cth) (Privacy Act). This Privacy Policy explains how we manage personal information and the ways in which you may contact us about personal information we hold about you.
Purposes for Handling Personal Information
Personal information is information about you i.e. name, address and purchase will not be disclosed to any third parties. Ava and Neve Collective will maintain your personal information for the following purposes:
- to process transactions and deliver products to you
- to communicate with you
- to maintain our business records and to otherwise run our business
- for purposes disclosed to you and to which you have consented
- for purposes that you would otherwise reasonably expect, and
- for any other purposes required or permitted by law.
Collection of Personal Information
Personal information is collected by lawful and fair means from our customers, business contact, employees and other individuals which we liaise with. All personal information collected interactions with Ava and Neve Collective are only collated through personal interactions with our clients.
Security of your Personal and Website Usage Information
Ava and Neve Collective will ensure that your personal information in physical and electronic form are stored securely. Our website security certificates and software is maintained by an accredited professional cyber security company whom monitor and protect the site from any misuse, interference and loss caused by unauthorized access, modification or disclosure. Paper based personal information are stored in a safe at all times.
Ava and Neve Collective website utilises “cookies” which stores information about your usage of our website. Cookies do not provide Ava and Neve Collective with any information that can be used to identify our clients. The use of cookies provides Ava and Neve Collective the ability to enhance our customers experience of our website. Customers may turn off the cookies within your individual internet browser however please note by doing so this may affect your experience and deny access to some pages contained within Ava and Neve Collective.
Marketing
The use of your email may be utilised at times to provide information in on the status of orders as well as new offers and products that may be of interest to you. Customers of Ava and Neve Collective can opt out at any time by sending us an email to collective@avaandneve.com.au or by following the prompts at the bottom of the email.
Questions and Complaints
You are a valued customer to Ava and Neve Collective and we love to hearing from you. Should have you have any questions about a product or the status of your order, or any concerns or complaints about the use of your personal information or products please do not hesitate to contact us at collective@avaandneve.com.au or on the following numbers 61 411 796 700 or 61 420 715 045. We will respond to your enquiry as soon as possible.
Please note that we update our privacy policy regularly and unfortunately it is impossible to notify all customers without spamming them, therefore we will not notify you of any changes. However, our website will always have the most up to date privacy policy and we invite you to peruse this when you visit our site.